Returns & Exchanges

At ROI WATER USA, your satisfaction with our premium hydration products is our priority; however, due to the consumable nature of our water, we can only accept returns on unopened and undamaged cases within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and reason for the return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Shipment

  Ensure the water cases are in their original, unopened packaging and clearly mark the RA number on the exterior of the shipping box.

• 3.
  Ship the Product

  Send the items back to our distribution center using a tracked shipping method; please note that customers are responsible for return shipping costs unless the product arrived damaged.

• 4.
  Quality Inspection & Refund

  Once our warehouse verifies the seal integrity of the returned items, we will issue a refund to your original payment method within 5-7 business days.